Adapting Software With Your Workforce is Vital: Reconcile High-Tech with High-Touch in Awesome Customer Service: Part 2

In part one, we asked an important question regarding the future of customer service technology: Can machines replace human customer service representatives and processes permanently if they find a way to make them empathetic?

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Daniel Burrus

Daniel Burrus

#1 Bestselling Author, Global Futurist, Innovation Expert and Keynote Speaker. One of the World’s Leading Futurists on Global Trends and Innovation.