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Pair Artificial Intelligence with a Human Touch, And You’re Sure to Thrive
For many consumers, the concept of “customer service” is frustrating to the point of humor.
Even with the many advancements in digital technology today, consumers still experience lackluster resolution to often simple problems. They find themselves upset because whenever they have an issue, the in-person employee doesn’t know how to help them or they “never get to talk to a real person” when automated responses do not answer their question.
Customer service shouldn’t be this way! The solution is an Anticipatory mindset that starts with a foundational understanding that exponential digital change will only increase, and consumers’ wants and needs will transform as well. This mindset shift will greatly improve your customer service practices and your online customer service functionality, and it will result in greater customer satisfaction, trust, and loyalty.
Identify the Real Problem First
When faced with an obstacle of any kind, most individuals will find themselves hung up on the wrong problem. A core competency in my Anticipatory Organization Model is…
