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Rebuilding After a Global Pandemic? Use Honesty, Integrity and Trust Your Ability to Deliver
Global lockdowns, a dangerous virus, a tumultuous election, social distancing and masks versus no masks; 2020 was an uncertain year to say the least. With the diverse set of issues we faced having lost our sense of normalcy, one that affected everyone was an unfamiliar breach of trust.
The world struggled with understanding who or what to trust when COVID-19 brought our status quo to a screeching halt. After all, how do you navigate a world where every morning feels like the first day of history?
As new rules, regulations and restrictions came to fruition via government mandates, businesses’ operating procedures became uncertain, employees had to be let go from their jobs, and customer confusion ran rampant. Seemingly out of our control, trust was breached like never before.
Understanding Broken Trust
A couple months into the pandemic, the general public grew upset unlike ever before as their normal had been dismantled. The many regulations of the “New Normal” didn’t help, transforming many once-joyous customers and loyal employees into an angry…
