The Double-Edge of Total Connectivity: Keep Customers and Keep Delivering Convenience
5 min readJun 17, 2021
Whether we swipe our finger or ask Siri using our voice, smartphones have become a window to the world of information and knowledge sitting in our front pockets and purses.
Nearly all of us have access to this miraculous device that allows for constant connection to and communication with the rest of the world, and in…